Patient Stories

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“You will get a thorough exam and an unbiased report.”

“I first realized I had a hearing challenge when I was missing out on family conversation. Prior to my hearing loss, my mother refused to get hearing aids. We told her she was missing a lot. Finally, at 80, I insisted she go to a hearing specialist.

“She was in awe at what she had been missing. She was very, very hearing impaired. I was not going to make the same mistake!

“Once told I did not hear something, I went for a test. Very thrilled I did!

“I found the team at South Shore Hearing Center to be very thorough! With my hearing aids, I am able to do more for myself without fear I will miss something.

“I like the automatic control on my new aids, as I can adjust as needed.

“If you go to South Shore Hearing Center, you will get a thorough exam and an unbiased report. They do respect that a budget affects one’s choice and will try to fit the aid and your needs to the budget.”

– Patricia Huie

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“Through modern technology, I am able to hear.”

“I developed a hearing loss as a child. After going to several doctors, I was concerned that this woulđ just be another visit with no solutions. Dr. Citroen was my first contact there and he listened carefully to me and seemed to understand my concerns and fears.

“My new hearing aids have helped me considerably! Through modern technology, I am able to hear, something I thought might never happen.

“If someone was considering an appointment, I would ask them to go there and to make sure that they would give a true and factual information on their hearing limitations and to make sure that it is understood, as communications by both sides is very important for the success of the venture.”

– Kathleen Hillman

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“Not hearing was not an option, ever.”

“Losing my hearing was no surprise – my father had otosclerosis, he had an unsuccessful operation in 1945 in New York, and wore a hearing aid all during my life until he died. When I was about 30, my daughter said, ‘Why do you always say huh? When I talk?’ She was young and soft spoken, but I knew what the problem was. A visit to U/Conn ENT department confirmed my suspicion – ‘Classic Otosclerosis.’

“It was several years before I got hearing aids, but I always knew they were in my future. Eventually, I had a stapedectomy which worked – for a few years. If I had known it would not be permanent, I would not have had it. Not hearing was not an option, ever.

“Initially, I was concerned about the expense. Without them, l would be lost.

– Karen

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“I can hear things I had forgotten about.”

“I first became aware of my hearing loss when I was talking on the phone to my children in college and not getting most of what they said. I so wanted to know their daily lives and just couldn’t make out what they were saying. They understood the problem at the same time I did. It was heartbreaking. I worried that it was something that couldn’t be remedied.

“My first impressions of South Shore Hearing Center were that they are professional and concerned, understanding. Now with my hearing aids, I can speak on the phone much better. I can hear things I had forgotten about – birds singing, the rustling of the wind. You will not know how this will help until you take the first step.”

– Bridget Bosley

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“South Shore Hearing Center is a great group of people.”

“I had difficulty hearing on the telephone. I wanted to get checked to see what the problem was. While I didn’t really have any concerns prior to my appointment, I was disappointed that I had a hearing problem.

“I found out I needed two aids. They have allowed me to keep functioning as I always had with minor inconveniences. I am semi-retired and still work because I choose to. South Shore Hearing Center is a great group of people. Very professional.”

– Carl Campagna

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“I can hear conversations and sounds I hadn’t heard in years.”

“I became concerned about my hearing when I had trouble hearing normal conversations and missing certain words so I didn’t understand what someone was saying. Prior to my appointment, I was worried that hearing aids would not help. I found everyone at South Shore Hearing Center to be very professional and friendly. My results are amazing – I can hear conversations and sounds I hadn’t heard in years. I would tell anyone to run there, don’t walk!”

– Don Drew

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“Now, I feel much better and enjoy my life.”

“My hearing loss was impacting my personal and business life. I didn’t have any concerns prior to my appointment, because I have heard from my various friends and their positive experience with South Shore Hearing Center and their staff. I found my first visit to be very positive and Dr. Foley made me very comfortable and was informative. Now, I feel much better and enjoy my life. I would 100% recommend to the people and friends I know who are concerned about their hearing loss.”

– Rajinder Saraf

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“Just go for it.”

“I worked in a noisy environment and couldn’t hear certain voice ranges. Prior to my appointment at South Shore Hearing Center, I didn’t have any concerns – I just needed help. I found them to be very professional. Now, with the app and the aids, I can adjust to the noise levels. I would tell anyone who is thinking of visiting them to just go for it.”

– Edward Ford

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“I would encourage anyone to go there.”

“It took me many years before I realized it was a hearing problem. I felt very pleased with my first appointment. My new hearing aids have improved my hearing, but I knew it isn’t going to be 100%. I would encourage anyone to go there.”

– Anonymous

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“I thought the staff were amazing and very helpful.”

“I was sad because my hearing was really poor in my right ear. So I would turn my body so when people talked, they would be on my right side. It was very frustrating. After my first visit to South Shore Hearing Center, I thought the staff was amazing and very helpful. I recommend you to all that have hearing concerns.”

– Anonymous

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“Don’t wait, just do it…”

“I became concerned about my hearing when I had trouble understanding my grandboys. I found South Shore Hearing Center to be well run. Hearing aids have made life EASIER. If you are thinking of going there, don’t wait – just do it…”

– Ron Gnatek

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“I would advise anyone to go for the exam.”

“I had a gradual loss over 15 years working at the airport. South Shore Hearing Center provide a friendly service. I can now hear my grandchildren without asking them ‘What?’ I would advise anyone to go for the exam.”

– Mike

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“I now can hear everybody talking to me.”

“I became aware of my hearing loss when my children noticed I was asking to repeat their question. South Shore Center put me at ease and answered all my questions. I now can hear everybody talking to me. I would advise anyone to go and check your hearing. You will be happy.”

– Maureen Riley

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“I felt they understood the issues with hearing loss.”

Hearing loss can be incredibly sneaky. Because your hearing ability can decline slowly over time, its consequences aren’t always noticeable. But for family and friends, it can be more obvious.

Michael knows this all too well. “At first, I didn’t believe it when my family told me I wasn’t hearing them. Then I realized they were right.”

Michael didn’t want to entrust his hearing healthcare to just anyone. So, he did some research and found the answers he was looking for when he discovered South Shore Hearing Center website.

He recalls, “After reviewing the website, I felt comfortable. Plus they were recommended by Mass Eye & Ear.”

Michael did not hesitate any further and booked himself in for a comprehensive hearing test.

It undoubtedly was the right first step to take. He says, “After getting my hearing tested, it was confirmed I needed help.”

He feels the care he received lived up to his expectations, adding, “I felt they understood the issues with hearing loss.”

Now, with his improved hearing, Michael encourages others to follow in his footsteps.

“Just go and listen to what their recommendations might be. They might be able to help.”

– Michael Karp

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Joan became aware of her hearing loss ten years ago. She recalls “not hearing parts of the ongoing conversation” and “embarrassment at asking them what they just said.”

Joan decided to seek help from South Shore Hearing Center, following a recommendation by her friend. “A friend who was a patient recommended me to SS Hearing Center. I’m glad she did,” says Joan.

Recalling her initial appointment, she says, “I felt comfortable and that I was going to be in good hands with Dr. Abby.”

With her new hearing aids, Joan says, “I can hear in generally all situations, whereas before I was always straining to hear. It has restored one of my failing five senses.”

Rating South Shore Hearing Center a 9/10, she encourages others to have their hearing assessed. “It will greatly enhance your experience in your day to day life.”

– Joan Foley

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Although Prudence was fully aware of her hearing loss, she didn’t act immediately to treat it. She says, “I guess I never realized how much I would benefit from a hearing aid until I actually had one on.” But when her health plan offered her a special benefit, Prudence’s curiosity got the best of her and she couldn’t resist the temptation to give South Shore Hearing Center a try.

Prior to her appointment, she says he had no fears but found herself “just wondering how it would be because I only have one functioning ear.” She initially “visited the office in Weymouth, which was difficult for me to get to.” However, she soon became acquainted with the office in Hanover, which she says is “very convenient.”

Following her comprehensive hearing assessment, Prudence was prescribed hearing aids. Now she finds herself getting used to so many sounds that she previously lived without. “There are so many things that I can now hear, such as something so mundane as the clicking of the turn signal of my car, that have made a huge difference,” she says.

Prudence rates South Shore Hearing Center a 10/10, and to potential patients she advises, “I would say make an appointment immediately. You will improve your lived experience immensely.”

– Prudence Miller

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D. noticed their hearing loss was making social events rather unsociable. D. recalls “not joining in on conversations in loud environments.”

Hoping to get their hearing back on track, D. made an appointment with South Shore Hearing Center and was impressed with the “well run and orderly office.”

Although D. hasn’t received their new hearing aids yet, they encourage others who are struggling with hearing challenges to make an appointment, saying, “Go ahead, you won’t be disappointed.”

D. rates South Shore Hearing Center an 8/10.

– D. Allen

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Janet became aware of her hearing loss nearly 15 years ago. She recalls it being a difficult time for her. “I was distressed,” she says. “My father had severe hearing loss. I feared having his same issues.”

Upon making her initial appointment with South Shore Hearing Center recently, Janet says she was “concerned that an updated hearing aid wouldn’t offer any benefits.” However, once she arrived for her appointment, her concerns were soon put to rest.

Janet found the office “small but comfortable” and says, “Tanya and the receptionist were kind.” During her comprehensive hearing assessment, Janet says, “I felt comfortable and trusted Tanya.”

She notes her updated hearing aids “help a bit in noisy settings” and with her “overall hearing.” Janet says she spends “less time asking people to repeat themselves” but admits that cleaning her devices is “a bit annoying.”

Rating South Shore Hearing Center a 10/10, she adds that the team is “very helpful, explains expectations, offers recommendations, and available as needed.”

– Janet Korman-Parra

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Ellen learned she had a hearing loss during a routine health checkup. “I was screened by my primary doctor during my checkup and I did not pass the screening in my right ear,” she explains.

A referral led Ellen to South Shore Hearing Center. “I had been referred by my specialist Dr. Hill, and he felt that this was the best place to meet my needs,” says Ellen.

Her first impressions were all positive. She found the team “very friendly and professional” and says, “I knew I was in good hands.”

Ellen’s new hearing aid allows her to live life to the fullest. “I have one hearing aid and I feel more connected socially. I enjoy music and plays and going to sports events. I used to be exhausted trying to follow a performance. It was not enjoyable,” she says.

Rating South Shore Hearing Center a 10/10, Ellen hopes others will make an appointment. “The staff is very friendly and knowledgeable about hearing loss and the devices needed to correct the problem,” she says. “They are available to clean and repair the devices that you have. They also monitor your hearing.”

– Ellen McAllister

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When Ginny realized she had a hearing loss, she immediately wondered if she’d be “able to hear again.” And prior to her appointment at South Shore Hearing Center, she was anxious to find out “How bad was my hearing?”

Ginny found Caitlin “very welcoming and reassuring.” During her comprehensive hearing assessment, Ginny had the chance to express her concerns and share the challenges she was experiencing. After a few tests, Ginny was prescribed hearing aids.

She is getting on well with her new devices, saying, “I’m comfortable with them.” Ginny rates South Shore Hearing Center a 10/10, and to anyone contemplating an appointment, she says, “Do it, it will change your life.”

– Ginny Macaulay

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Denise decided to get her hearing checked “when I needed to turn the TV up all the way and still missed what was being said.” She notes the COVID pandemic also made hearing clearly difficult, as the “use of masks pushed my hearing loss over the edge.”

Prior to visiting South Shore Hearing Center, Denise says, “My biggest worry was that my hearing loss would require more than hearing aids.” However, the South Shore team didn’t take long to put her at ease. “Everyone was so kind and took time to listen to my concerns,” says Denise.

She describes her new devices as “life changing” and explains, “I can hear in meetings, conversations, and the classroom. I no longer have the TV up full volume.”

Denise gives South Shore Hearing Center a 10/10 rating and says “it is a great place to address your hearing issues.”

– Denise Hall

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About ten years ago, Nancy “found it difficult to participate in conversations in person as well as on the telephone.” Eventually, she had her hearing tested and started wearing hearing aids in 2019.

Upon her initial visit to South Shore Hearing Center, she thought that the “office was small but staff were welcoming, and I felt the MDs were knowledgeable and interested in me having a good experience.”

Hearing aids have made a huge improvement to Nancy’s life. “I can now participate in family conversations, use the phone, and watch TV without closed caption,” she says.

Rating South Shore Hearing Center a 10/10, she says, “I would definitely recommend using your services.”

– Nancy A. Steber

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Nick’s hearing loss became evident when he found himself “not able to hear well in crowds.” So he turned to South Shore Hearing Center for help, despite the ongoing COVID restrictions at the time.

During his comprehensive hearing assessment, Nick was able to describe his hearing challenges, lifestyle, and family history before having a variety of hearing tests. He received the results almost immediately before being prescribed hearing aids.

Nick is pleased with his new devices, saying they’ve “helped in day to day activities.” Rating South Shore Hearing Center a 10/10, he encourages others to make an appointment. “By all means, check them out.”

– Nick Noon

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Kathy’s main concern about her hearing loss was “that it would get worse.” This prompted her to take action to see what could be done for her.

Upon visiting South Shore Hearing Center, she found the team to be “welcoming.” Although Kathy doesn’t have hearing aids, she rates South Shore Hearing a 10/10 based upon her experience while there. She says any prospective patients should “Go see them. Definitely.”

– Kathy Killoran

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As Mike’s hearing loss progressed, he found his world becoming smaller. “I knew I was ignoring people because I was tired of struggling to hear them,” he says. “I feared the age stigma I attached to hearing aids.”

Upon visiting South Shore Hearing Center, he found the team “comforting and accepting.” In addition to having several hearing tests, Mike was able to discuss his challenges and concerns about potentially becoming a hearing aid wearer.

Mike was prescribed hearing aids and now says, “I feel more engaged and able to participate in social situations.” Rating South Shore Hearing Center a 10/10, he encourages others who are hesitating by saying, “Go start learning how to hear EVERYTHING again.”

– Mike

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Jean’s hearing loss made her feel “stressed.” So she made an appointment with South Shore Hearing Center hoping to find a solution to her hearing challenges.

She says the hearing aids she was prescribed have “helped a bit,” but she does “still struggle” at times.

Rating South Shore Hearing Center a 9/10, she suggests that others who are struggling should “Check it out.”

– Jean Oertel

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Theresa’s mother was struggling. No matter how many times she tried to get help for her hearing loss, the results were disappointing. And the consequences of her untreated hearing loss were even more daunting.

Theresa recalls, “She had been avoiding social situations and it was starting to affect her mental health.” Not wanting to give up, Theresa suggested that her mother try one more time to get the right type of hearing aid for her unique circumstances. An appointment was made for her mother at South Shore Hearing, and Theresa desperately hoped for the best.

During the comprehensive hearing assessment, Theresa and her mother were able to discuss the challenges she had been facing before having a short series of hearing tests. New hearing aids were prescribed for her mother as a result.

This time, however, her hearing aids were finally a success! Theresa says that her mother’s audiologist, Jennifer, has “changed my mother’s life for the better.” Her mother is so pleased that Theresa suggested one more try.

“Now she is excited about her life and looking forward to all it has to offer,” shares Theresa. “It has truly been life changing.”

Overall, she is very impressed with how well the South Shore Hearing team helped her mother. Theresa says she is very grateful for the “caring and professionalism” her mother experienced during the initial visit and beyond.

“Thank you a million times over!” she exclaims.

– Theresa D.